Refund policy

We hope you enjoy the products you purchase from Anwick Inc. This Refund & Return Policy explains how Anwick Inc (“Anwick,” “we,” “us,” or “our”) handles returns, refunds, replacements, and related requests for orders placed through our Website.

Last Updated: October 5, 2026

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

Our collection mainly includes nursery storage baskets, baby and children’s room accessories, soft decorative products, plush and fabric items, nursery décor, gift items, and related products designed for children’s spaces and family homes.

Return Window

Unless otherwise stated on the applicable product page or during checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

Conditions for Returns

To qualify for a return, the product should generally be:

• Unused
• Clean
• Unwashed
• Unaltered
• Uninstalled, where applicable
• In its original condition
• Returned with the original packaging where reasonably possible

Original labels, tags, accessories, inserts, manuals, and other components supplied with the product should also be included.

Proof of purchase, such as your order number, order confirmation, or receipt, may be required.

Returned products may not qualify for a full refund if they show signs of use, washing, stains, odors, pet hair, damage, alteration, improper storage, missing parts, or other conditions that materially reduce their resale value.

Nursery, Storage, and Children’s Room Products

Many of our products are designed for nurseries, children’s rooms, family spaces, storage, decoration, or gifting.

For hygiene and product-condition reasons, soft goods, plush products, textile items, storage baskets, and similar products should be returned clean and unused.

Items that have been extensively used, washed, stained, damaged, or altered may not qualify for return.

For products such as wall decorations, hanging accessories, ornaments, decorative pieces, or other products requiring installation, the item should generally remain uninstalled and unmodified.

Products that have been:

• Mounted
• Hung
• Cut
• Permanently attached
• Modified
• Damaged during installation

may not be eligible for return unless the issue results from a verified product defect or fulfillment error.

Minor temporary creasing or changes in shape caused by transportation or protective packaging are not necessarily considered defects, particularly for soft, woven, or textile-based products.

Personalized and Custom Products

Some products may include personalized names, letters, colors, designs, embroidery, decorative details, or other customer-selected customization.

Because these products are prepared specifically according to the information submitted with the order, customized or personalized products are generally not eligible for return, cancellation, or refund once production or personalization has begun.

Personalized products may still qualify for assistance if they:

• Arrive damaged
• Contain a confirmed manufacturing defect
• Were personalized incorrectly because of our error
• Are materially different from the approved order details

Customers are responsible for reviewing names, spelling, colors, and other personalization details carefully before submitting an order.

Errors resulting from incorrect personalization information supplied by the customer generally do not qualify for a refund or replacement.

Final Sale and Clearance Items

Products clearly marked as “Final Sale,” “Non-returnable,” or similar on the product page or during checkout are generally not eligible for return or refund.

This restriction does not affect remedies that may be available if the product arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Contact Us Before Returning

We may work with different fulfillment facilities, warehouses, and logistics providers.

As a result, the correct return address may differ from our company address or from the shipping address shown on the original package.

Please do not return products to our company address or the sender address shown on your package unless our support team specifically instructs you to do so.

Before returning a product, contact us within the applicable return period:

Email: info@anwickkids.com
Phone: +1 (720) 989-8105

Please provide:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Photos or videos, where relevant

If your return is approved, we will provide the appropriate return instructions and return destination.

Returns sent without authorization, sent to an incorrect location, or missing necessary order information may experience delays or may not be eligible for processing.

Return Shipping Costs

If the return results from our confirmed error, such as:

• Receiving the wrong product
• Receiving the wrong variation
• Receiving a defective product
• Receiving an item damaged before or during delivery

we may provide a prepaid return label, reimburse reasonable approved return shipping expenses, or offer another appropriate resolution.

If the return is for personal reasons, including:

• Change of mind
• Ordering the wrong item
• Selecting the wrong style
• Selecting the wrong color
• Ordering an unsuitable size
• No longer wanting the product

the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide your order number and clear photographs or videos showing, where applicable:

• The product received
• The shipping package
• The internal packaging
• The damaged or defective area
• Any incorrect customization or product variation

Please keep the product and its original packaging until the matter has been reviewed.

After evaluating the information provided, we may offer an appropriate resolution such as:

• Replacement
• Partial refund
• Full refund
• Replacement part
• Another reasonable solution

The appropriate resolution will depend on the circumstances of the order and the nature of the issue.

Missing Parts or Components

If a product arrives with a missing component, accessory, or part, please contact us promptly.

Where possible, we may send the missing component rather than requiring the entire product to be returned.

Photos of the product and packaging may be requested to help us review the issue.

Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome.

If the refund is approved, it will generally be returned to the original payment method used for the purchase.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

Shipping charges, customization fees, gift services, or other non-refundable service charges may be deducted where applicable and where permitted by law.

Partial Refunds

In some circumstances, a partial refund may be considered instead of a full refund.

This may apply where a returned product:

• Shows minor signs of handling
• Is missing non-essential packaging or accessories
• Has reduced resale value
• Is returned in a condition different from when originally delivered

Any deduction will be based on the condition of the returned product and the circumstances of the return.

Exchanges

We generally do not process direct exchanges.

If you would like a different product, size, color, style, or design, please return the eligible original product according to this Policy and place a new order through our Website.

This approach helps us process inventory and refunds more accurately.

Gift Orders

If a product was purchased as a gift, any approved refund will generally be issued to the original payment method used to place the order.

We normally cannot send the refund directly to the gift recipient unless otherwise agreed or required by applicable law.

Optional gift wrapping, personalized gift notes, or similar services may be non-refundable once they have been prepared or fulfilled.

Product Care and Use

Customers should inspect products after delivery and before use.

Please follow any care instructions, age recommendations, installation information, warnings, or other guidance provided with the product.

Soft, woven, fabric, or storage products may occasionally be folded or compressed for shipping. Temporary creasing or shape changes may usually improve after unpacking and gentle reshaping.

Products should be used only for their intended purpose.

To the extent permitted by applicable law, damage caused by misuse, improper installation, unauthorized alteration, improper washing or care, normal wear and tear, or failure to follow supplied instructions generally does not qualify as a product defect.

Nursery and Child Safety

Not all products sold by Anwick Inc are toys.

Storage baskets, decorative accessories, hanging products, fabric decorations, and other nursery or children’s room items should be used appropriately for their intended purpose.

Parents, guardians, and caregivers are responsible for determining whether a product is suitable for the child’s age and environment.

Products containing cords, straps, hanging elements, small decorative pieces, or similar components should be placed appropriately and kept away from infants and young children where necessary.

Nothing in this Policy limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, operations, fulfillment practices, or applicable requirements.

The current version will be posted on our Website with an updated “Last Updated” date.

Any revised policy will apply prospectively unless otherwise required by law.

Contact Information

If you have questions about this Refund & Return Policy or need assistance with a return, please contact us:

Anwick Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Phone: +1 (720) 989-8105
Email: info@anwickkids.com